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Your information — from how you log in to how your wallet transactions are recorded — is managed under this privacy policy. Access to our platform and the protections described here depend on your local law and eligible regions.
When you open an account with us, we collect the information you provide directly: your registration details, contact information, and the payment method you choose to fund your wallet. For Bangladesh-based accounts, this includes records associated with Upay transfers and Bank Transfer deposits. We also collect activity data generated during your sessions — the pages you visit, the games you open, and the actions you take in your account dashboard. We use this information to operate your account correctly, process your wallet transactions, respond to support requests, and keep your session activity consistent with our account policy. We do not sell your personal data to third parties. Where we share data with service partners — for example, payment processors handling your Upay or Bank Transfer instructions — we do so only to the extent needed to complete the transaction or the service. Retention periods vary by data type. Transaction records linked to your wallet are kept for the period required under applicable financial rules. Account registration data is held while your account remains active and for a defined period after closure. You can ask us what data we hold about you and how long we plan to retain it by contacting our support team through the channels shown at the bottom of this page. Whether full data rights apply to you depends on your local law and the eligible region from which you access the platform.
Payment records for Upay transfers are stored and linked to your account wallet for the retention period required under applicable rules.
Bank Transfer transaction logs are retained as part of your account history and can be reviewed by contacting our support team.
Where bKash is used as a local payment reference in your account, associated transaction metadata is handled under the same data retention framework.
Your current account data — session history, wallet records and registered contact details — is visible in your account dashboard after login.
This policy applies specifically to data collected through the 444be platform. It does not extend to third-party services you access through links on our site, and it does not govern how payment processors manage their own records. Understanding which parts of your data interaction fall inside and outside this policy helps you know where to direct questions.
Data you submit when opening or maintaining your account — name, contact details, login credentials — falls fully inside this policy. We control how it is stored, used and retained.
Transaction records for deposits and withdrawals processed through your account wallet are covered here. The payment processor's own terms govern how they handle data on their end.
Pages you visit, games you open — including titles available in our lobby — and session-length data are collected and covered under this policy for account operation and support purposes.
If you follow a link from our platform to an external site or service, that destination's privacy practices apply — not ours. We have no control over how third parties collect or use your data.
Your ability to act on the rights described in this policy depends on your local law and the eligible region from which you access the platform. Where those rights apply, here is how to use them in practice. To review the personal data we hold, log in to your account dashboard — your registered contact details, wallet history and recent session records are visible there without needing to contact us first. If any of that information is incorrect — a misspelled name, an outdated contact number — use the account settings fields to correct it, or raise it with our support team if the field is locked. To ask a broader question about what data we hold, how long we keep it, or how it is used, our support team is the right contact point. We aim to respond to data queries within the timeframe required under applicable rules for your region. If you want to request account closure and data handling instructions for that process, contact support directly and follow the steps they confirm to you.
Log in and open your account dashboard. Your registered details, wallet transaction history and session records are displayed there for your review without a separate request.
Edit basic details — contact number, email address — through account settings. For fields that are locked after verification, submit a correction request to our support team.
Contact our support team to ask what data we hold, why we hold it or how long the retention period runs. Your local law determines the scope of the answer we are required to give.
If you want to close your account and understand how your data is handled after closure, contact support directly. They will confirm the steps and the applicable retention period for your records.
For any question about this privacy policy — data access, correction requests, retention periods or account closure — our support team is the right starting point. We handle policy queries separately from general account help so your question reaches the right team.
Open the live chat window from any page on the platform. Use it to ask policy questions, request a data review or flag a concern about how your information is being used.
Send your data query by email for a written record of the exchange. This is the recommended channel for formal requests — correction, retention or account closure instructions.
Log in first and check your dashboard before contacting us — your wallet records and registered details are already visible there, which may answer your question without a support request.
Our approach to data handling is built around what your account actually needs to function — not broader data collection. Here is how the four main areas work in practice for your account.
We use cookies to keep your session active while you are logged in and to remember your account preferences. You can manage cookie settings through your browser. Blocking session cookies may affect how your account dashboard loads and how your wallet state is displayed.
Your login credentials are stored in hashed form — we do not hold your password in readable text. Account access events are logged so that unusual login patterns can be flagged. If you notice access you did not authorise, contact support immediately.
We keep different categories of data for different periods. Transaction records linked to Upay or Bank Transfer payments are retained for as long as financial rules require. Account registration data is held while your account is active and for a period after closure, which our support team can confirm for your region.
When this policy changes materially, we post a notice in your account dashboard and update the effective date at the top of this page. Continuing to use your account after a change is posted means you have seen the updated version. If you disagree with a change, contact support before continuing.
These are the questions we hear most often about how your data is handled on this platform. If your question is not covered here, our support team can answer it directly.
We collect the registration details you submit — name, contact information and login credentials — along with the payment method you link to your wallet, such as Upay or Bank Transfer. We also log session activity generated while you use your account. Full data scope depends on your local law and eligible region.
Yes. Log in and open your account dashboard — your registered contact details, wallet transaction history and recent session records are shown there. For a broader data summary, contact our support team by live chat or email and make a formal review request.
Transaction records for Upay and Bank Transfer deposits are kept for the period required under applicable financial rules in your region. The exact retention period can differ by jurisdiction. Contact our support team if you need a specific answer for your account and location.
We share data with service partners only to the extent required to operate your account — for example, passing payment details to the processor handling your Upay or Bank Transfer instruction. We do not sell personal data. Third-party sites you reach through links on our platform are governed by their own privacy terms, not ours.
For unlocked fields — such as your contact number or email address — update them directly in account settings after login. If a field is locked after identity verification, submit a correction request to our support team. They will confirm which documents or steps are needed to process the change.
After account closure, transaction records and identity verification data are retained for the period required under applicable rules. Other account data is deleted or anonymised after the retention window closes. Contact support before closing your account if you want the specific retention timeline confirmed for your region.